Terms and conditions

General Terms and Conditions

I. Scope

The General Terms and Conditions apply to all orders that have been placed or will be placed via the InBody website or via other InBody applications (referred to in these General Terms and Conditions as “Products”), including, but not limited to, hardware devices, associated items, and accessories including devices, items, or accessories with pre-installed software (“Hardware”).

II. Warranty provisions, terms, and exclusions.

InBody warranty provisions, terms, and exclusions:

  • InBody guarantees that the product is approved through qualified test procedures conducted under rigorous conditions.
  • Warranty period: InBody provides a 1-year warranty on the device and associated parts from the date of delivery.
  • The buyer is responsible for all risks arising from the use of the product. InBody disclaims all other warranties, including but not limited to, the warranty of merchantability, fitness for a particular purpose, the implied warranty regarding title or non-infringement to the extent permitted under applicable laws and regulations.
  • Repairs are not covered under warranty and are excluded when damage or defects result from:
a) Customer abuse, misuse, negligence, or any other defect caused by the user.
b) The customer failing to comply with the installation, operating, or maintenance instructions described in the installation or user manual.
c) Defect or damage caused by natural disasters (storm, flood, earthquake, etc.), power outages or short circuits, actions of third parties, and other events beyond the control of InBody or that did not occur under normal circumstances.
d) The customer or other unauthorized personnel disassembling the InBody or altering internal parts or programs. If there is evidence that the device has been disassembled, the warranty is void. "
    • The following procedures are covered by the warranty:
    a) Calling InBody during the coverage period. InBody will diagnose the fault and inform the customer which part is likely the cause of the fault.
    • Visiting the customer on-site for maintenance when the initial or subsequent diagnosis confirms that there is a fault that the customer cannot resolve.
    • Bringing the defective InBody device to the European headquarters. InBody will repair the defective device and return it to the customer. In the event that a device is brought to the office, InBody will loan a demo device to the customer. "
    • As a condition of this warranty, the customer shall timely notify InBody of any change in the location of the InBody device or office location.
    • The warranty is only valid for products manufactured by InBody. InBody cannot be held responsible for additional items such as accessories produced by third parties. a) Third-party accessories are covered by a limited 30-day warranty. If a defect is discovered, the customer must contact InBody within 30 days to report the issue. b) InBody will send a replacement accessory. The customer will return the defective accessory to InBody.
    • The warranty is only valid for the purchaser who signed the InBody pro forma invoice. If the device changes ownership, the warranty is void.
    • Customers with an InBody device for which the warranty has expired are liable for the costs of parts, maintenance services, and shipping costs.
    • MARKETING: by entering into a sales agreement with InBody, you agree to be identified as a user of InBody. You agree that InBody may, if applicable, refer to your name, trade name, and trademark and provide a brief description of your company in marketing materials and on the InBody website. You hereby grant InBody a fully paid, irrevocable, perpetual license to use your name and/or trade name, trademark, and logos solely in connection with the rights granted to InBody pursuant to this marketing section.

      III. InBody Policy

      *InBody Policy: the sales agreement is valid for 30 days. The sales agreement must be signed and submitted. This may be done either analogously or digitally. Upon receipt of payment, your order will be processed and shipped.

      A) PAYMENT: if payment is not made by the due date, you will receive an additional monthly charge of 5% of the unpaid amount. If the account is forwarded to a collection agency, the additional costs incurred by the collection agency will be added to the total amount due. In the event of default, the buyer commits to paying all attorney and collection fees to the extent permitted by law. This will be done in accordance with the laws of the Netherlands.
      B) REPAIR: when the device requiring repair or maintenance is no longer under warranty, the customer will be responsible for paying the repair costs plus spare parts. By signing this contract, the buyer agrees that the device will be used at the address mentioned above and/or within the Benelux.
      C) RETURN POLICY: InBody does not accept any returns. Returns are only accepted when the device is found to be defective upon delivery. The buyer must notify InBody of this within 3 days of the delivery date.
      D) COMPLIANCE WITH TRADE RULES: the export of InBody products and software is conducted in accordance with all relevant laws and regulations set forth by InBody. It is not permitted to export InBody products outside the Benelux. The buyer agrees that he or she may not export InBody products outside the Benelux. (Rewrite the following sentence: “I will not export this order outside the Benelux”.)
        • Privacy

        InBody will not provide any information regarding your personal data, account, or transactions to third parties except as required by these General Terms and Conditions. You hereby agree that you have read and accept these General Terms and Conditions.

        • Third-party links

        InBody is not responsible for the content of third-party websites, links on third-party websites, or third-party services, or changes or updates to third-party websites or services. If InBody provides links or access to third-party pages, this is provided solely as a service to you, and the provision of the link or access to a website does not imply that InBody endorses this party.

        • Third-party rights

        Third parties have no rights under applicable law to enforce any provision of these General Terms and Conditions, but this does not affect any right or remedy of a third party that exists or is available under such applicable law.

        IV. Survival

        All provisions in these General Terms and Conditions which by their nature extend beyond the termination or expiration of any sale or license of the Products shall remain in full force and effect.

        V. Severability

        If any provision of these General Terms and Conditions is held to be invalid, void, unenforceable, or illegal, the other provisions shall remain in full force and effect. You and InBody shall be deemed to agree to new terms and conditions replacing such invalid provisions. These new terms and conditions shall be drafted in content and effect as closely as possible to the original text, but in such a way that rights can indeed be derived therefrom.

        • Translations

          The Dutch version of these General Terms and Conditions is the prevailing version for your purchase.

          • Questions

            If you have any questions, suggestions, or complaints regarding your purchase, these General Terms and Conditions, or if you need to contact InBody for any reason whatsoever, you can email info.eu@inbody.com